double a mc not (AAMCO)

i waited until all the emotion and opportunity for resolution passed to write this and don't feel any of the anger or hurt i originally felt last year when AAMCO of Sanford Florida provided the worst service i ever experienced at any auto mechanic business... i am certain now that i was lied to and they tried to rip me off beyond the poor work they did on my car and could have made them pay if i had the time and wanted to invest the money in hiring a lawyer... i've let it go and am writing this entry just to record the bad experience i had at AAMCO Sanford Florida...

simply, the $1600 transmission repair was faulty, i inquired about a tune up and was talked into a head gasket replacement i probably didn't need, and the repairs caused permanent damage to unrelated parts of the engine... part of that additional damage was repaired at for an additional $500 to repair at a much more reputable mechanic, Tibbits on University...

after leaving my car at AAMCO, Sanford Florida for two full days, the fact that it was not ready the third morning for my scheduled pick up should have been a red flag... i had explained that i was inconveniencing a friend to give me a ride and that is why i agreed to leave the car two full days... they acted as though i was imposing when i showed up at our scheduled time for pick up... running late for a meeting i did not insist on checking the repair work as much as i should have... they apparently rushed to put the engine back together which probably caused the damage that left the care getting 6 miles to the gallon on the highway (it was getting 30mpg highway when i brought it into AAMCO)... the engine started without a hitch, idled smoothly at 900 rpms and was rock solid never sputtering, stalling, or having any problems at all before i left it in the hands of AAMCO, Sanford Florida...

it sputtered, jerked into gear, lost acceleration, and had other engine issues (besides the 6mpg highway) upon driving out of AAMCO... the engine has never been the same...

Tibbits on University was able to identify the parts AAMCO broke and the car is running ok now, a year later, except for the hiccups in the new transmission AAMCO installed and diminished engine performance...

the worst part of the experience was the general manager's rude, aggressive, insulting language and attitude when i returned to have the car checked... i dealt with the owner for the repair and this was the first meeting of the general manager... i explained the car performance issues... he had a mechanic check the car and told me it was the fuel pump and they would repair it for around $600... i asked about the transmission and engine and he told me he didn't have time to discuss anything else... his words were "take it or leave it" as he stood up and showed me to the door...

i suspected this was not true and asked to speak with the owner who was the person i contracted with for the transmission and he got in my face and physically backed me out the door... i walked to the bay and called out to the mechanics that i requested to speak with the owner and would appreciate one of them letting the owner know... the general manager threatened to call the police... i then called the owner and the owner came out from a back area of the shop...

the general manager would not allow the owner to discuss my concern, repeatedly interrupting, calling me a liar, and again threatening to call the police if i did not leave the premises... he told the owner that i deliberately damaged the car... he insisted he was polite and professional, even as he was yelling that i was a liar and my complaints about the car were meaningless...

after stating to the owner that it is obvious he did not want to resolve my complain as he was allowing his employee to prevent us from having a conversation, i left... within 30 minutes the owner called to apologize, explained the general manager was hired just two weeks ago and was out of line, and he offered to do the gas pump job at his cost, no labor, for around $350... he gave me his private number and asked i did not call the office again... i told him i would think about it after getting a second opinion...

the reputable mechanic, Tibbits, told me my fuel pump was just fine and showed me the damaged fuel sensor part that needed replacing... the part was cracked, not worn out, and Tibbits said it likely occurred when the transmission and engine put back together, but there is no way to prove that...

i was done trying to negotiate with AAMCO Sanford Florida because they tried to rip me off for work that was not needed (fuel pump) instead of addressing the actual damage, not to mention the rudeness and intimidation tactics... unfortunately, the evidence of the damage done by the AAMCO of Sanford Florida shop was not concrete enough for my credit card company to stop full payment mostly because it was an old car, though they did withhold payment for six months while investigating and acknowledged a lack of responsibility and professionalism on the part of AAMCO...

the fuel pump is still fine a year later... the transmission and engine has permanent damage costing me a bit more in gas every week and proving less acceleration in traffic and on highways...

all i can tell you is that if you want to go to AAMCO for work on your car, steer clear of AAMCO of Sanford Florida not only because of shoddy work, but for unprofessional attempts to intimidate you into work you do not need... trust is an essential aspect of auto repair decisions and you do not want to trust AAMCO of Sanford Florida...