ATT does not care

in early March ATT sent me an email telling me they were deleting all my web pages that have been on their server for almost ten years and i had to transfer my account before march 31 to save the pages and emails addresses that i've had since the nineties...

so i followed the email instructions and transferred my account and it took eight hours on the phone with at least a dozen different customer service people, tech support people, supervisors, and managers and was transferred more over and over and had to explain the same problem over and over (email would not work after i followed their instructions) and was cut off or hung up on at least a half dozen times and finally the last techie i spoke to fixed the problem in less than two minutes after eight hours of run around) and then i went to download the web pages and found them gone...

i didn't have another eight hours to deal with their ridiculous left hand doesn't know what the right hand is doing corporate structure, so i went back another day to the website to try to get help and found my account no longer was valid and in the fine print it said "if you transfer your account before saving your web pages, you are shit out of luck"...

ok, so it said the equivalent in more legaleze (which is more obscene, if you have ethics), but the bottom line is the pages were blocked... i wrote to ATT on every website they have, including corporate, and then sent back form emails promising to respond to my concerns (and emphasizing the return address on the emails were not valid in big "DO NOT REPLY" letters), but no response and the march 31 deadline has passed and the written gardens, my thousands of web pages and years of writings, both pouring my personal heart out and creative rhymes and images and more, all gone...

that is why, instead of trying the ATT u-verse, i am giving bright house a chance now after more than a decade of staying loyal to ATT wireless and internet services... ATT does not care... the rest of corporate america probably cares just as none, but ATT has taken up my time just to insult my intelligence and screw me and destroy my creativity and work once too often...

consumer beware... ATT has become too big, has too many departments, and the lack of organization within their organization prevents them from providing reliable service and makes it virtually impossible to resolve the problems that their lack of organization creates...

choose another company...